Battery not charging

Hello I have a prime with an 840 battery
I rarely use the bike today I noticed it does not turn on. The battery was plugged in for 2-3 hours and nothing.
UPDATE:

Simple solution :) I forgot about the battery reset button. The battery was in sleep mode.

Hangar extension

doing
overhaul maintenance on my prime
new cassett, chain, deraileur.
and I found I have bent my deraileur hangar
I heard from support that I need a hangar extender
can somebody show me a picture of their Hangar and extension set up?

Standard Color options - matte or gloss finish?

My question is this;

The standard color offerings for the Prime are Black and White - are those gloss finish or matte finish? I see both gloss black and matte black frames on Nireekas instagram page so I know they can do both. Which is it?