Motor cuts out when battery at 37 and 42% respectively

Kday @kday-0902 8 months ago

Has anyone else got this issue. I have the 840Wh battery and the colour display. When out riding on flat road with 37/ 42 battery charge still remaining in Sports Mode level 5 and display working. Motor cuts out completely, leaving only my legs pushing an extremely heavy bicycle for around 20/30 seconds with no power and the display showing zero charge. After 20/30 seconds display goes back to 37/ 42% and motor comes back on? I am suspecting some form of software issue, with software controlling the battery. I have raised a ticket and as yet I have had no response from Nireeka.