May 05, 2022 01:10 PM
Cassette/Derailleur/Shifter
Issue: The bike is shifting or trying to shift without you trigger the shifter.
Probable reason: Your derailleur is probably not calibrated. It's a normal maintenance checkup and should be checked frequently.
Warning
Continuing to ride the bike with an unaligned derailleur will damage the derailleur and cassette seriously.
Finding the issue: To help us find the issue, please send us a few pictures of the cassette and derailleur from different angles by opening a new ticket in your Dashboard. We will try to find out if the gears on the cassette are bent or if the derailleur is damaged somehow.
Diagnosing: You can also keep the rear wheel up and check if the chain likes to stay on the gears or is trying to move to another gear without changing the gear. Please check this on all the gears with no motor power (Only pedaling lightly with your hand). If you'll find it hard, you can take the bike to a bike shop so they can have it checked.
Solution: We'll send you the replacement part free of charge if your bike is still under warranty. Please make sure to send us a picture of your ODO and the serial number of your display.
Resouce: for more information, you can check our warranty terms here: https://nireeka.com/warranty