NIREEKA KNOWLEDGE CENTER

FAQ

Can’t find the answers you’re looking for? Reach out to our customer support team.

General Questions

Can’t find the answers you’re looking for? Reach out to our customer support team.
Where can I find my order number and my order details?
You can find everything in your dashboard: Nireeka Dashboard
I ordered several bikes, will they come together?
Only if you ordered them at the same time or as a set. Bikes ordered later will likely come separately.
I wish to change something on my order, like bike size, color or saddle.
You need to open a ticket in your dashboard Here
I don't see the refund button, how do I get a refund?
You need to open a ticket in your dashboard Here. Select Financial in the category list menu.
Do you have a return policy?
Yes. Please check Here
How much is the shipping cost to my country?
Please use this shipping/tax calculator Here

bikes

Can’t find the answers you’re looking for? Reach out to our customer support team.
Are these bikes road legal?
The Homie comes with comes with the following certificates and completly road legal in the US, EU and most of the countries. Standard: EN ISO 12100:2010, EN 15194:2017, EN 60204-1:2006+A1:2009+AC:2010 related to CE Directive(s): 2006/42/EC (Machinery) 2014/35/EU (Low Voltage) 2014/30/EU (Electromagnetic Compatibility). The Prime is cosidered at an off-roader and is not allowed to be used on the public roads because of the motor power and max speed.
I don't like all the lettering and stickers. Can I have them removed?
No, You can not.
Is the bike waterproof?
All of the wiring, battery, controller and ECU are internal so are protected from the rain and splashes.
Is the fatigue testing done with near-real conditions?
We exaggerate the conditions and weights based on the standard methods. Normally we would not push the frames to the breakpoint. There are some Youtube videos out there showing our testing methods.

Electronics

Can’t find the answers you’re looking for? Reach out to our customer support team.
What is PAS?
PAS means Pedal Assist. The motor operates by turning the pedals rather than with a throttle.
Do you have a belt-drive system?
We don't have. All our bikes use chain and cassette.
Does the screen include buttons or is it only a display?
Both basic and colour screen include a set of control buttons on the handlebar.

Other Parts

Can’t find the answers you’re looking for? Reach out to our customer support team.
Will the frame have a unique serial number?
Yes, an indelible one.
Are the USB ports on the displays waterproof/water-resistant?
Yes. When not in use, they are covered by a rubber flap.
Are there any other colors available for the suspension Forks?
Sorry, black is all there is.
Can you shorten the seatpost?
No, sorry. But you can do it yourself easily.
Does the sport saddle have any cushioning?
Some, but of course less than the comfort saddle.
What are the frames made of?
UD Carbon Fiber.
What are the rims made of?
Aluminium.
Are the lights powered by the main battery?
No, They have internal Li-ion batteries which you can keep them charged using our USB charger outlet.
Does the bike have any brake light?
Yes, the rear light has the feature.