Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our Return & Refund Policy.
Nireeka reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.
All returns must be requested within 7 days of the delivery date. All returned items must be in new condition, together with all the original tags and labels attached. The shipping cost for returning to our warehouse in your country (if there is any) will be on the customer. If we don't have a warehouse in your country, the bike needs to be shipped back to our nearest warehouse.
To return an item, place the item securely in its original packaging or an identical package as the original, and mail your return to an address provided to you after creating a new ticket.
After receiving your return and inspecting the condition of your item, we will process your return. Normally we will refund 100% of your payment and only the shipping cost will be deducted for returning the bike to our nearest warehouse or dealership. If any damage is found on the frame or any of the parts, additional fees may be subtracted from your original payment. Please allow at least 10 days from the receipt of your item to process your return.
All Nireeka Direct Sales (Nireeka.com Website) are eligible for a Full Refund up to 48 hours after placing the order.
After that, a fee of 20% will be deducted from your order. This is due to the fact that each bike is custom built to order. Refunds will be issued based on the payment method used to place the order. It may take up to 7-10 business days to process for all Credit Cards.
For all Crowdfunding Campaigns, we can only offer a 75% refund of the contributed amount (This is due to the deducted crowdfunding platforms fees).
Approved Crowdfunding refunds will be issued via various Payment Methods depending on each country (Transfer Fees apply).
We do not accept refund if:
- The bike is shipped and it's in the courier's hand so we have no control over it unless it will be delivered to you, then you can proceed with the return.
For defective or damaged products, please create a new ticket to arrange a refund or exchange.
If you have any questions concerning our Return & Refunds Policy, please create a new ticket.