Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Return & Refund Policy.
All returns must be requested within 7 days of the delivery date. All returned items must be in new and unused condition, together with all the original tags and labels attached. The shipping cost for returning to our warehouse in your country (if there is any) will be on the customer. If we don't have warehouse in your country, the bike needs to be shipped back to our nearest warehouse.
To return an item, place the item securely in its original packaging or an identical package as original, and mail your return to an address provided to you after contacting [email protected]
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return.
If you received the package or product damaged, you need to contact our support team within 2 days after delivery so we will be able to contact the forwarder and claim for damages.
All Nireeka Direct Sales (Nireeka.com Website) are eligible for a Full Refund at anytime, No Questions Asked!
Refunds will be issued based on the payment method used to place the order. It may take up to 7-10 business days to process for all Credit Cards.
If you placed the order on our website directly using your credit card, it will be 100% refund however, For all Crowdfunding Campaigns, we can only offer a 75% refund of the contributed amount (This is due to the deducted crowdfunding platforms fees).
Approved Crowdfunding refunds will be issued via various Payment Methods depending on each country (Transfer Fees apply).
We do not accept refund if:
- The bike is shipped and it's in the courier's hand so we have no control over it unless it will be delivered to you, then you can proceed with the return.
For defective or damaged products, please contact us at the customer service at [email protected] to arrange a refund or exchange.
If you have any questions concerning our Return & Refunds Policy, please contact us at [email protected]
The Company reserves the right to change these terms and conditions at any time without prior notice.