TERMS&CONDITIONS


WARRANTY

RETURN & REFUND POLICY


Last updated December 01, 2018

These terms and conditions outline the rules and regulations for the use of Nireeka Bikes's Website, located at https://www.nireeka.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Nireeka if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Nireeka, you agreed to use cookies in agreement with the Nireeka Bikes's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Nireeka Bikes and/or its licensors own the intellectual property rights for all material on Nireeka. All intellectual property rights are reserved. You may access this from Nireeka for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Nireeka
  • Sell, rent or sub-license material from Nireeka
  • Reproduce, duplicate or copy material from Nireeka
  • Redistribute content from Nireeka

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Nireeka Bikes does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Nireeka Bikes,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Nireeka Bikes shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Nireeka Bikes reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Nireeka Bikes a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Nireeka Bikes; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Nireeka Bikes. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Nireeka Bikes's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any user-generated content that appears on our website. You agree to protect and defend us against all claims that is rising on our Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Content Ownership

Unless otherwise agreed in writing, by submitting, posting, or displaying content on or through the Services, you grant Nireeka a nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display your content and any name, username or likeness provided in connection with your content in all media formats and distribution methods now known or later developed on the Services.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Warranty


Nireeka Components

We have a lifetime warranty on all frames for the entire ownership of the original purchaser. This covers manufacturing and material defects on bikes manufactured. Rider and equipment weight limit: 120kg total weight including the rider and equipment.

Motor: We have a one year warranty on the motor. The serial number printed on the motor should be seen clearly or the warranty will be voided.

Battery: We have a one year warranty on the battery. The serial number printed on the battery should be seen clearly or the warranty will be voided. No visual defect should be on the battery housing. The battery should be kept 90% or more charged if you do not use the battery for more than a month or the cells will expire and our warranty does not cover that.

Forks: Carbon forks are guaranteed for 5 years from the date of purchase

Suspension: Rear suspension components are guaranteed for 1 years from the date of purchase

If the frame or fork is broken at delivery, you need to open a ticket and let us know to proceed with the return or replacement.

The Warranty Excludes:

  • Componentry which isn’t Nireeka branded (see below)
  • Normal wear and tear
  • Damage caused by accidents, neglect or abuse
  • Improper assembly, check the user’s manual as reference
  • Improper follow-up maintenance
  • Modification or alteration of the frame or original components
  • Direct, incidental, or consequential damages, including damages for personal injuries, property damage or economic loss
  • Labor charges for part replacement or changeover
  • Transport charges for replacement parts

Branded Components

Issues relating to branded original components, such as Shimano or Bafang are the responsibility of the appropriate component manufacturer’s warranty and subject to their terms and conditions. In the case of branded components failing, please raise a ticket who will liaise with the relevant distributor on your behalf.

The Warranty Claim Process

All warranty claims must be through our support system by opening a ticket in warranty category. You need to include enough clear photos and videos requested by the Nireeka team and do the testing requested by the Nireeka team.

Accident

We offer the original owner of any Nireeka carbon frame a crash replacement carbon frame at 50% of the normal retail price in the event of an accident. The shipping cost and assembly labor cost are on the customer in this case.

RETURN&REFUND POLICY

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our Return & Refund Policy.

Nireeka reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.

RETURNS
All returns must be requested within 7 days of the delivery date. All returned items must be in new and unused condition, together with all the original tags and labels attached. The shipping cost for returning to our warehouse in your country (if there is any) will be on the customer. If we don't have a warehouse in your country, the bike needs to be shipped back to our nearest warehouse.

RETURN PROCESS
To return an item, place the item securely in its original packaging or an identical package as original, and mail your return to an address provided to you after creating a new ticket.
After receiving your return and inspecting the condition of your item, we will process your return. In general a 35% fee will be deducted from your order to cover the shipping and warehousing costs. If any damage is found on the frame or any of the parts, additional fees may be subtracted from your original payment. Please allow at least 10 days from the receipt of your item to process your return.

REFUNDS
All Nireeka Direct Sales (Nireeka.com Website) are eligible for a Full Refund up to 48 hours after placing the order.
After that, a fee of 20% will be deducted from your order. This is due to the fact that each bike is custom built to order. Refunds will be issued based on the payment method used to place the order. It may take up to 7-10 business days to process for all Credit Cards.

For all Crowdfunding Campaigns, we can only offer a 75% refund of the contributed amount (This is due to the deducted crowdfunding platforms fees).
Approved Crowdfunding refunds will be issued via various Payment Methods depending on each country (Transfer Fees apply).

We do not accept refund if:
- The bike is shipped and it's in the courier's hand so we have no control over it unless it will be delivered to you, then you can proceed with the return.

EXCEPTIONS
For defective or damaged products, please create a new ticket to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our Return & Refunds Policy, please create a new ticket.