Warranty
What Voids Your bike's Warranty?
like any contract, your Nireeka warranty can be broken if you don't hold up your end of the bargain, so it is important to know what circumstances can void your warranty.
1. Salvage title:
If your bike was in a severe accident and was given a salvage title or declared a total loss, your entire warranty is voided.
Anyway, we offer the original owner of any Nireeka carbon frame a crash replacement carbon frame at 60% of the normal retail price in the event of an accident. The shipping cost and assembly labor cost are on the customer in this case.
2. Misuse of the bike:
Potentially, anything outside of normal operation of the bike can be considered misuse.
3. Environmental damage:
If your bike was damaged in a fire, flood, earthquake or any other environmental disaster, we will not honor your warranty.
4. Altered odometer:
If your bike's odometer has been disconnected, tampered with or replaced, we cannot determine the exact mileage.
5. Maintenance Neglect:
If you fail to service the parts during its scheduled maintenance, we're not responsible for repairing any damage to the bike/parts.
6. Aftermarket parts or modifications:
Having an aftermarket part or modifying your bike can void your warranty. Please check with us before changing any part on your bike to be sure if we guarantee the quality of the aftermarket part.
Nireeka Components
We have a lifetime warranty on all frames for the entire ownership of the original purchaser. This covers manufacturing and material defects on bikes manufactured. Rider and equipment weight limit: 120kg total weight including the rider and equipment.
Motor: We have a one year warranty on the motor. The serial number printed on the motor should be seen clearly or the warranty will be voided.
Battery: We have a one year warranty on the battery. The serial number printed on the battery should be seen clearly or the warranty will be voided. No visual defect should be on the battery housing. The battery should be kept 90% or more charged if you do not use the battery for more than a month or the cells will expire and our warranty does not cover that.
Forks: Carbon forks are guaranteed for 5 years from the date of purchase
Suspension: Front and Rear suspension components are guaranteed for 1 years from the date of purchase
If the frame or fork is broken at delivery, you need to open a ticket and let us know to proceed with the return or replacement.
The Warranty Excludes:
- Componentry which isn’t Nireeka branded (see below)
- Normal wear and tear (Including Cassette, Derailleur, Chain, Brake pads, Tires and etc)
- Any lost part or component
- Damage caused by accidents, neglect or abuse
- Improper assembly, check the user’s manual as reference
- Improper follow-up maintenance
- Modification or alteration of the frame or original components
- Direct, incidental, or consequential damages, including damages for personal injuries, property damage or economic loss
- Labor charges for part replacement or changeover
- Transport charges for replacement parts
Branded Components
Issues relating to branded original components, such as Shimano or Bafang are the responsibility of the appropriate component manufacturer’s warranty and subject to their terms and conditions. In the case of branded components failing, please raise a ticket who will liaise with the relevant distributor on your behalf.
The Warranty Claim Process
All warranty claims must be through our support system by opening a ticket in warranty category. You need to include enough clear photos and videos requested by the Nireeka team and do the testing requested by the Nireeka team.
