Warranty

We have a one-year or 1,600 Miles (2,600 Kilometers) warranty on our bikes. Some parts are excluded. Please check the terms below for more information.

We have a lifetime warranty on all frames for the entire ownership of the original purchaser, as long as the bike model is in production. This covers manufacturing and material defects on bikes manufactured. Rider and equipment weight limit: 265lbs/120kg total weight including the rider and equipment. The frame number should be visible and clear. IMPORTANT: If the frame or fork or any component is broken during shipping, you need to open a ticket and let us know to proceed with the return or replacement in no more than 24 hours.

We have a one-year or 1,600 Miles (2,600 Kilometers) warranty on the motor. The serial number printed on the motor should be seen clearly or the warranty will be voided.

We have a one-year or 1,600 Miles (2,600 Kilometers) warranty on the battery. The serial number printed on the battery should be seen clearly or the warranty will be voided. No visual defect should be on the battery housing. The battery should be kept 90% or more charged if you do not use the battery for more than a month or the cells will expire and our warranty does not cover that.

Carbon Fiber forks are guaranteed for one-year from the date of purchase or 1,600 Miles (2,600 Kilometers)

Front and Rear suspension components are guaranteed for one year from the date of purchase or 1,600 Miles (2,600 Kilometers)

If your bike was in a severe accident and was given a salvage title or declared a total loss, your entire warranty is voided.

Potentially, anything outside of the normal operation of the bike can be considered misuse.

If your bike was damaged in a fire, flood, earthquake or any other environmental disaster, we will not honor your warranty.

If your bike's odometer has been disconnected, tampered with or replaced, we cannot determine the exact mileage.

If you fail to service the parts during their scheduled maintenance, we're not responsible for repairing any damage to the bike/parts.

Having an aftermarket part or modifying your bike will void your warranty.

If you move the bike to another city or country, since we have no control over the transportation method used to move the bike, in case of any damage to the frame, fork, or any other parts, during shipping or after using the bike in the new location, your entire warranty is voided.

If you fail to follow the user's manual instruction entirely regarding assembly, usage of the bike, and the trails you're allowed to use the bike, your entire warranty is voided.

Every bike is designed to be used on a specific trail, road, and conditions explained in the user's manual. If you use the bike in any condition not defined in the user's manual, your entire warranty is voided.

Normal wear and tear (Including Cassette, Derailleur, Chain, Brake pads, Tires and etc)

Any lost part or component. If something is missing at delivery, it should be reported to us through official channels in not more than 2 days

Damage caused by accidents, neglect, or abuse. You should provide enough pictures requested by The Nireeka team as evidence.

Improper assembly, please check the user’s manual and unboxing video as reference.

Improper follow-up maintenance.

Modification or alteration of the frame or original components like making holes, cutting, or anything similar. painting the frame or partially, doesn't consider as modifications.

Direct, incidental, or consequential damages, including damages for personal injuries, property damage, or economic loss

Labor charges for part replacement or changeover

Transport charges for replacement parts or the bike if it's shipped to us for maintenance or repair.

Issues relating to branded original components, such as Shimano or Bafang are the responsibility of the appropriate component manufacturer’s warranty and subject to their terms and conditions. In the case of branded components failing, please raise a ticket who will liaise with the relevant distributor on your behalf.