By placing an order through the Nireeka website, you acknowledge and agree to this Return & Refund Policy and our Terms and Conditions.

 

ALL SALES ARE FINAL

All purchases made directly through the Nireeka website are considered final sale and non-refundable, except where otherwise required by applicable law.

Nireeka does not accept returns or provide refunds for reasons including, but not limited to:

• Change of mind

• Buyer’s remorse

• Ordering the wrong model, size, color, configuration, or specification

• Finding a different product or price after purchase

• Refusal to accept delivery

• Minor cosmetic variations that do not affect the normal operation of the product

Submitting an order confirms that you have reviewed the product information, specifications, pricing, estimated delivery information, and applicable terms before completing your purchase.

 

DAMAGED OR DEFECTIVE PRODUCTS

If your bicycle or product arrives damaged or contains a manufacturing defect, please contact Nireeka Support promptly and provide photographs, videos, and any other information reasonably requested by our support team.

Shipping damage or a defective component does not automatically make the bicycle eligible for return or refund.

Whenever an issue can reasonably be repaired, Nireeka will provide the necessary replacement part or parts free of charge and will work with the customer to resolve the issue.

Depending on the circumstances, Nireeka may provide troubleshooting instructions, replacement components, technical assistance, or other reasonable repair solutions.

Replacement parts supplied for an approved shipping-damage or manufacturing-defect claim will be provided at no charge to the customer, subject to the applicable warranty terms.

 

REPAIR-FIRST POLICY

Nireeka bicycles are serviceable products consisting of individually replaceable components.

Accordingly, when a problem can reasonably be corrected by repairing or replacing a component, repair or replacement of the affected component will be the primary remedy rather than replacement or return of the entire bicycle.

A customer may not return an entire bicycle simply because one or more components require adjustment, repair, or replacement.

Nireeka reserves the right to determine, based on the information provided and the nature of the issue, whether a repair, replacement part, component replacement, or another remedy is appropriate.

 

WHOLE-BICYCLE RETURNS

Whole-bicycle returns are not accepted without prior written authorization from Nireeka.

Nireeka may, at its sole discretion and subject to applicable law, authorize the return of a bicycle in exceptional circumstances where the reported issue cannot reasonably be resolved through repair or replacement of components.

Sending a bicycle or other product back to Nireeka without written return authorization does not constitute an accepted return and may be refused.

If Nireeka authorizes a return, the customer must follow the return instructions provided by Nireeka Support.

Unless Nireeka provides different written instructions, the bicycle must:

• Be returned in its original packaging or equivalent protective packaging;

• Include all original components, accessories, chargers, keys, documentation, and other items supplied with the bicycle;

• Not have been materially modified, altered, abused, damaged, or improperly assembled;

• Be packaged appropriately to prevent damage during return transportation.

Any unauthorized return may be refused and returned to the sender.

 

RETURN AUTHORIZATION

To report a problem or request authorization, please create a support ticket:

Nireeka Support Ticket

Do not ship a bicycle or product to any Nireeka address until you have received written return instructions and authorization from Nireeka Support.

 

DAMAGE DURING RETURN SHIPPING

The customer is responsible for packaging any authorized return safely and securely.

If an authorized returned product arrives with damage that was not previously reported or documented, the reasonable cost associated with that damage may be deducted from any credit or refund that Nireeka has expressly agreed to provide, to the extent permitted by applicable law.

 

PROCESSING TIME

Authorized returns, where applicable, will normally be inspected after arrival at our facility.

Please allow at least 10 business days following receipt and inspection of the product for Nireeka to process an approved return, exchange, store credit, or other authorized remedy.

 

CROWDFUNDING CONTRIBUTIONS

Contributions made through crowdfunding platforms, including Indiegogo, are subject to the applicable crowdfunding campaign terms and the policies of the crowdfunding platform.

Crowdfunding contributions are not treated as ordinary retail purchases through the Nireeka website and are generally not eligible for cancellation or refund after the applicable refund period provided by the crowdfunding platform has expired, subject to applicable law.

 

UNAUTHORIZED RETURNS AND DELIVERY REFUSALS

Refusing delivery, failing to collect a shipment, or sending a product back without Nireeka's written authorization does not automatically cancel an order or create a right to a refund.

Any shipping, storage, customs, handling, return transportation, or related charges resulting from an unauthorized return or refused shipment may remain the responsibility of the customer to the extent permitted by applicable law.

 

STATUTORY CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under the laws applicable to a particular transaction.

Where mandatory consumer protection laws provide rights that conflict with this policy, those mandatory rights will apply.

 

POLICY CHANGES

Nireeka reserves the right to update or modify this Return & Refund Policy from time to time.

Any revised policy will be published on the Nireeka website. The version applicable to an order will be subject to applicable law and the terms in effect for that transaction.